NaturoGain.com is well known for its matchless customer support services. Each and every query is important for us. Providing personal consultation to every individual is our promise. All health suggestions are guaranteed to be given by our expert ayurvedic doctors.
Here are some of the frequently asked questions for our customers and website visitors…
Frequently Asked Questions
Our shipping process includes almost all countries around the globe. Those countries that do not allow natural supplements or where our sent packages are returned or go missing are the exceptional cases.
It depends upon the shipping option that you have chosen when ordering the products.
Standard Shipping (cost-effective): All received orders are shipped through Registered Air Mail and usually it takes around 10 to 15 business days for the delivery (in case of International orders).
Express Shipping (extra charges): These orders are shipped through EMS and take around 5 to 8 business days to reach the products to you.
For delivery of ordered products within India, it takes around 3 to 5 business days.
Yes, absolutely. Shopping cart form where you enter the details of credit card, data is encrypted by SSL (Secure Sockets Layer) technology.
In addition to this, all the credit card information is directly monitored by PayPal which indicates that at no point do we have any means for retrieval or storage of any of your credit card details.
We are optimistic towards your opinion about our products, but if in case you are unconvinced with your purchase, kindly write us to our e-mail within 7 days of merchandise receipt in order to initiate a return or exchange.
Returned products must be in their original packaging, with the seal unbroken and in original condition.
With the receipt of your returned product, you will be issued a refund of your purchased amount excluding the shipping and handling fees. Refunds will be returned in the same manner as initially paid.
Read our Return guidelines
If you are seeking some medical examination and/or currently undergoing any surgery or treatment, we would suggest you to first consult your health practitioner before ordering or taking any herbal supplements.
Though our herbal products do not interfere with any other ongoing treatment, preventive measures could be taken as few people show intolerance towards certain things.
We have clearly mentioned each of the ingredients in every supplement we recommend so that the person makes sure about every element’s usage in each and every dose.
Currently, we only sell via the internet and do not have any retail locations. All of our products, along with the detailed information and descriptions can only be found at our website online.
We request you to write to our customer support team with the products name you want to purchase along with their quantities required.
You will get a reply from our team about the full details regarding our products’ prices and payment process.
Now all the Indian customers can get our products right at their doorstep with simple purchase facility and that too in the form of Indian currency.
We do offer wholesale concessions to retail stores, qualified resellers, herbalists and physicians. If you are interested in purchasing our products for wholesale, kindly contact our customer support team.
Before sales questions
Contact our customer support team for any further product related queries or shipping related questions.
Want to know your Tracking Number or Order Update?
Please read this first – Shipping Time
Want to raise a complaint or get refunds, please contact our customer support team.